Privacy Policy and Personal Data Processing

Last Updated: June 23, 2025

YUKAPA, as the Data Controller, is committed to protecting your privacy and treating your personal information responsibly. This policy explains how we collect, use, store, and protect your personal data in compliance with the Prevention of Electronic Crimes Act, 2016 (PECA), the Constitution of Pakistan, and international best practices for data protection.

1. Data Controller Identity

Data Controller: YUKAPA

Address: House 47, Street 12, F-7/2, Islamabad, Pakistan

Email: hello (at) yukapa.icu

Phone: +92 51 284 7359

2. Personal Data We Collect

We may collect and process the following categories of personal data:

2.1 Identifying Data:

  • Full Name
  • CNIC or identification document
  • Date of Birth
  • Gender

2.2 Contact Information:

  • Email Address
  • Mobile and landline phone numbers
  • Residential Address
  • City and Province of residence

2.3 Technical Data:

  • IP Address
  • Browser type and version
  • Device operating system
  • Website browsing information

3. Processing Purposes

Your personal data will be processed for the following purposes:

  • Provision of our products and services
  • Management of inquiries, requests, complaints, and claims
  • Sending commercial and promotional information (with your consent)
  • Conducting satisfaction surveys and market research
  • Compliance with legal and contractual obligations
  • Prevention of fraud and illegal activities
  • Statistical analysis to improve our services
  • Billing and payment management

4. Legal Basis for Processing

The processing of your personal data is based on:

  • Your free, specific, informed, and unambiguous consent
  • The performance of a contract to which you are a party
  • Compliance with a legal obligation
  • Protection of vital interests
  • The legitimate interest of the data controller

5. Your Rights

As a data subject, you have the following rights:

  • Right of Access: Know what personal data we hold about you
  • Right of Rectification: Request correction of inaccurate or incomplete data
  • Right of Erasure: Request deletion of your data when possible
  • Right of Restriction: Limit the processing of your data
  • Right to Object: Object to the processing of your data
  • Right to Data Portability: Obtain a copy of your data in structured format
  • Right of Withdrawal: Withdraw consent to processing

6. How to Exercise Your Rights

To exercise your rights, you can:

1. Send a written request to:

  • Email: hello (at) yukapa.icu
  • Physical Address: House 47, Street 12, F-7/2, Islamabad, Pakistan

2. The request must contain:

  • Full name and contact details
  • Copy of identification document
  • Clear description of the right you wish to exercise
  • Reason or motivation for the request

Response Time: Maximum 30 days from receipt of the complete request.

7. Data Sharing and Transfer

Your personal data may be shared with:

  • Service providers acting as data processors
  • Public authorities when required by law
  • Third parties with your prior and explicit consent
  • Companies within our corporate group

International Transfers: In case of data transfers to third countries, we ensure an adequate level of protection through appropriate safeguards and contractual measures.

8. Information Security

We implement appropriate technical, organizational, and physical measures to protect your personal data from unauthorized access, loss, destruction, or alteration.

These measures include access controls, data encryption, staff training, and periodic security audits.

9. Retention Periods

We will retain your personal data for the time necessary to:

  • Fulfill the purposes for which they were collected
  • Comply with requests from competent authorities
  • Retain accounting and tax information as required by law
  • Exercise legal actions if necessary

10. Cookies and Similar Technologies

We use cookies to improve your experience on our website. For detailed information about their use, please consult our Cookie Policy.

11. Minors

Our services are not intended for minors under 18 years of age. We do not knowingly collect personal data from minors without parental or legal guardian consent. If we detect that we have collected data from minors without authorization, we will proceed to delete it.

12. Modifications to this Policy

We may update this privacy policy. Modifications will be published on our website and, when materially significant, we will inform you by email or other appropriate means.

13. Complaints and Claims

If you believe your rights have been violated, you can:

1. Contact us directly:

  • Email: hello (at) yukapa.icu
  • Phone: +92 51 284 7359

2. File a complaint with authorities:

  • Pakistan Telecommunication Authority (PTA)
  • Federal Investigation Agency (FIA) Cyber Crime Wing
  • National Database and Registration Authority (NADRA)

14. Contact

For inquiries about this policy or the processing of your personal data:

  • Email: hello (at) yukapa.icu
  • Phone: +92 51 284 7359
  • Address: House 47, Street 12, F-7/2, Islamabad, Pakistan
Applicable Regulations: This policy is governed by the Prevention of Electronic Crimes Act, 2016 (PECA), the Constitution of Pakistan, and international data protection standards and best practices.